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Privacy Policy

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; names; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile. This is so we can improve our site and user experience. We aim to protect your privacy, and will not pass your details to anyone except in accordance with this statement. We may hold or share information for our design/consultation services, marketing and research purposes, and to help us develop our website and user experience.

How do we collect information?
When you conduct a transaction on our website, subscribe, or fill in a contact form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated only.

Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How we store, use, share and disclose your site visitors' personal information.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
The information you choose to give us via subscribing or filling in a contact form is used to send you customer service information, to answer enquiries and send marketing emails to do with our blog, newsletter and updates. We aim to protect your privacy, and will not pass your details to anyone except in accordance with this statement. We may hold information for our design/consultation services, marketing and research purposes, and to help us develop our website and services.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, for customer service, for answering enquiries, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools.
What are Cookies?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. It doesn't give access to your computer or information that you haven't chosen to share with us.

How can I manage Cookies?
You can choose to accept or decline them at any time. To disable cookies you can alter the settings in your browser and block them, however, this may alter the functionality of the website.

Email newsletters/marketing/forms related Cookies.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to certain users. 
When you submit data via a form found on our site cookies may be set to remember your user details for future correspondence. We may also use the information you've given us to contact you about you enquiry. 

Third Party Cookies.
These apps and integrations may place additional cookies on your site. This site uses Google Analytics and Google Search Console which helps us to gain an insight into how your using our website, how you're navigating it, which pages you're choosing to visit and how long you're spending on them. For more information on the Google Analytics Cookies you can visit their official page. There are also links to our Facebook, Instagram and LinkedIn pages. We use this data created to improve the site for you, and your user experience.

How you withdraw consent.
If you don’t want us to process your data anymore, please contact us at jess@fusiacreative.co.uk

Privacy policy updates.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jess@fusiacreative.co.uk


 

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